Government of Flanders – excellence in facility management

Metrics

• Location: Belgium
• Products used: MCS Software + Cobundu
• Connected FT²: 485,000
• Users: 2,600+

Scenarios

• Sensor-based workplace assistance
• Facility management
• Reservations management

Challenge

Het Facilitair Bedrijf is a service organization, providing facility management support to all entities of the Flemish government. As a knowledge center, HFB is expected to implement best practices and use data-driven insight to improve performance. Furthermore, the organization recently moved 2,600 public servants from several locations to a newly renovated central office building and wanted to make the merger and new workplace concept a success story.

Solution

• Implementation of IWMS software to run efficient operations at a range of sites actively managed by HFB
• KPI reporting to gain insight into service performance and improvement areas
• Reservations software and sensor-based occupancy monitoring to provide real-time assistance to employees in the workplace

Result

• Clear visibility into FM performance, incl. outsourced maintenance (activities, lead times, problem types, etc.)
• Service ticket turnaround time reduced by half in 6 months’ time
• Occupancy monitoring enabled proactive space management
• Smart reservations and workplace guidance helped employees navigate a new unfamiliar building layout and make better use of the workspaces